Policies



  • PAYMENT POLICY: An advanced payment of 51% of the total stay price, including taxes, will be collected at the time of booking. The remaining balance will be collected no later than 30 days before your check-in date. Stay costs are due in full pre-arrival. There is no staff onsite to facilitate payment processing in person.


  • CANCELLATION POLICY: We have a 30-day cancellation policy, which is firm and non-negotiable please, regardless of circumstance. This means that a reservation is fully refundable outside of a 30-day window of the check-in date, and the full amount of the stay cost, including tax, is not refundable inside this 30-day window.


  • REGISTRATION: The day before or the day of check-in, a registration form link will be texted or emailed to you. The form must be filled out completely, including the requested ID, before access will be granted to your accommodation.


  • CHECK-IN/CHECK-OUT TIMES: Check-in time starts at 3 PM (4 PM for the Guesthouse), and check-out time is 11 AM sharp. We are unable to accommodate early check-ins or late check-outs, unless pre-arranged with us. You are free to check-in as late as you wish after 3 PM (4 PM for the Guesthouse) as long as you are registered and have received your access code from us before 9 PM on the day of your check-in. The offsite office closes at 9 PM and access codes cannot be generated after that time.


  • NO PETS: We have a firm no pets policy. Pets are not allowed in the inn rooms, cottage, or Guesthouse. A $125 CLEANING FEE WILL BE CHARGED for any violation. Dogs are permitted at tent sites only (up to 2 dogs per site) and they must be leashed and cleaned up after at all times. 


  • NO SMOKING: No smoking of any kind is permitted in any of the inn rooms, cottage or Guesthouse. Smoking is allowed  outside only. A $125 CLEANING FEE WILL BE CHARGED for inside smoking. Smoking is allowed at tent sites. 


  • NO CANDLES: Use of candles inside the inn rooms, cottage and Guesthouse is strictly prohibited due to fire hazards. 


  • Electric/gas griddles, portable electric/gas stoves, hot plates, or any other type of cooking apparatus, other than the included microwave, are not permitted in the inn rooms and suites.


Thank you for your interest in the Emerald Valley Inn, and we hope to be able to host you!